At Nex-Web.com, we are committed to providing high-quality digital services and customer satisfaction. Please read our Refund and Return Policy carefully to understand your rights and obligations.
1. General Refund Policy
We offer refunds for our services under specific conditions outlined below. Our primary goal is to ensure that our customers are satisfied with their purchase.
2. Eligibility for Refunds
- Digital Services: Refunds for digital services such as web development, marketing, and hosting services are only granted if requested within 14 days of the purchase date, provided that the services have not been used or delivered.
- Subscription Services: Refunds for subscription-based services are only available if requested within 7 days of the subscription start date and if the services have not been utilized.
- Custom Services: Custom services, including bespoke web development and tailored marketing solutions, are non-refundable once work has commenced. If you are not satisfied with the initial stages, please contact us, and we will work to resolve any issues.
3. Non-Refundable Items
- Domain Registration Fees: Domain registration fees are non-refundable once the domain has been registered.
- Completed Services: Services that have been fully delivered and completed are non-refundable.
- Promotional Offers: Services purchased during promotional periods or with special discounts are non-refundable.
4. Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at support@nex-web.com within the applicable refund period.
- Provide your order number, the service purchased, and the reason for the refund request.
- Our team will review your request and, if eligible, process your refund within 10-15 business days.
5. Returns and Exchanges
As we primarily offer digital services, returns and exchanges are not applicable. However, we are dedicated to ensuring your satisfaction and will work with you to address any concerns or issues you may have with our services.
6. Service Modifications
If you are not satisfied with a service provided, please contact us at support@nex-web.com. We will make reasonable efforts to modify the service to meet your expectations. Modifications are subject to our discretion and the scope of the original agreement.
7. Contact Information
For any questions or concerns regarding our Refund and Return Policy, please contact us:
- Email: support@nex-web.com
8. Policy Changes
Nex-Web.com reserves the right to modify this Refund and Return Policy at any time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly. Your continued use of our services after any changes indicates your acceptance of the new terms.